Cegedim - US Support Services

US Support Services

Providing your home office and field sales users with comprehensive, integrated Life Sciences-specific technical support services, including Mobile Device Support Services.

Customer Challenges

Minimize end user downtime and maximize productivity

Manage inventory, replacements and deployment projects

Train and certify commercial users on their applications

Support Desk

Multi-channel support of CRM, hardware and business rules with centralized case management

Complete support for end users' daily activities providing an extension of your home office

Total Case ownership ensures single point of contact and customer satisfaction

Trained and certified mobile device support and mobile device management software administration

Asset Management

Quality assurance, on time shipping and secured storage protects your investment.

Capacity for an sized hardware project, on site certified repair technicians.

Asset security, reliable processes and seamless repair resolution keep your end users operational

Mobile device procurement, deployment and ongoing asset management

Learning and Certification Services

Train and certify all users depending on their roles to optimize your CRM investment

Certified trainers are experienced in CRM best practices for Cegedim or other vendor solutions

Multiple training delivery options provide effective in depth knowledge for continuing education.

Enhanced customer interactions through our mobile device best practices and presentation skills training

Factsheet

Mobile Device Support Services

Case Study

Mobile Device Support Services

Video

Mobile Device Support Services

Factsheet

End User Training

Factsheet

Hardware Solution Center

Factsheet

Help Desk Services

Factsheet

MI Certification